info@alsultanshop.co.uk
Special up to 60% Off all item
Clothing and fashion products are limited
Privacy Policy
At Alsultan Essentials alsultanshop.co.uk, we value your privacy. This policy outlines how we collect, use, and protect your personal information.
Information We Collect
How We Use Your Information
Contact Us
For questions or concerns, email us at info@alsultanshop.co.uk.
Thank you for trusting Alsultan Essentials.
Shipping & Delivery Policy – Alsultan Essentials
At Alsultan Essentials, we prioritize delivering your orders promptly and securely. Here’s everything you need to know about our shipping process:
Order Processing
After placing an order on www.alsultanshop.co.uk, we aim to process and prepare it for shipping within 4 to 6 working days. Please note that during sales or promotional periods, processing times may extend to 7 to 9 working days due to higher order volumes.
Delivery Within Pakistan
International Shipping
We also deliver internationally! Shipping fees and delivery timelines vary based on the destination. Details will be provided during the checkout process.
Careful Packaging
Every order is packaged with great attention to detail to ensure it reaches you in perfect condition.
Need Help?
For any questions about your order or delivery, our customer support team is here to assist you. Contact us at any time through our website or email, and we’ll resolve your concerns promptly.
Refund & Exchange Policy
We aim to ensure that our customers receive high-quality leather products and stationery items. However, if you encounter any issues with your order, we offer refunds or exchanges under specific conditions.
Refund & Exchange Conditions
Eligible Situations for Refund or Exchange
Damaged Items: If the item is damaged (such as broken stitches, leather defects, or any manufacturing issues), we offer both refund and exchange options.
Non-Eligibility for Refund or Exchange: If you simply don’t like the product, we cannot offer a refund or exchange. We provide detailed descriptions and clear pictures of our products on the product page to help you make an informed purchase decision. Please review all necessary details before placing your order.
Time Frame
The product must be returned within 5 days of the delivery date.
The item must be in its original condition, unused, and with all original packaging.
Delivery Charges:
Delivery charges incurred by Alsultan during the initial delivery will be deducted from the refund amount.
Exchanges
In the case of an exchange, no delivery charges will be deducted. However, if the exchanged item has a price difference, the customer is required to pay the difference before or at the time of delivery.
Processing of Refunds or Exchanges
Refunds or exchanges will be processed once we have received the returned item and confirmed its condition.
For exchanges, the new item will be dispatched after the condition of the returned product is approved.
For refunds, the amount will be processed within 7-10 business days to the original payment method.
Contact Us
For any inquiries or to initiate a refund or exchange, please contact us at:
Email: sales@alsultanshop.co.uk
Phone: 03034352153
By placing an order with AL sultan Essentials, you agree to the following terms and conditions:
Order Processing:
Made-to-Order Products: Many of our products are crafted specifically for each order. If the product is in stock, we will dispatch your order within 1 working day of order placement.
Processing Time for Custom Orders: If the product is not readily available, we will prepare the item. The processing time may vary, typically taking between 7 to 10 days.
Delivery Timeline:
The estimated delivery timeline begins once the shipment is handed over to the courier. Delivery times may vary based on the destination and any customs processes for international orders.
Tracking Information:
After your shipment is booked and collected by the courier, you will receive a confirmation email containing your tracking number. This will allow you to monitor the status of your order until it reaches you.
